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Company Name:Travelers Insurance
Phone:214-200-2119
Email:sjgraves@travelers.com
Address 1:1301 E. Collins Boulevard
Address 2: 
City:Richardson
State:TX
Zip:75081
Position Title:Bilingual (Spanish) Customer Service Representative
Number of Openings:1
Position Type:Other
Position Type Other Description:Customer Service
Start Date: 
Duties:Job Summary: Under direct supervision, builds and maintains effective relationships primarily with customers, handling a high volume of inbound calls. As a trainee, provides telephonic customer service at a level consistent with Travelers’ Business Center quality and productivity goals. Assists customers and agents with quotes, policy inquiries and changes, billing questions and technical support. This job does not manage others. Primary Job Duties & Responsibilities: Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts. Responds to customers/agents requests for quotes or changes to existing policies. Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance. Resolves service-related complaints and complex calls with guidance from others on more complex calls. Assist customers with simple intent calls. Acts as online billing systems and agency portal website expert to provide proactive agency and customer support. Identifies new business opportunities driven by customer/agent request where appropriate, which includes both coverage and product. New business requests will be transferred as appropriate. Ensures current and complete documentation of account notes. Other duties as assigned.
Experience Required:Currently hiring for the 11:00 a.m. - 8:00 p.m. shift Salary is $36,000/year + top performers can earn a bonus of up to $12,000/year!
Wage or Salary: 
Per Year
Approximate Work Hours or Days: 
Hours
How to apply:To apply please use the link below or visit travelers.com/careers and enter the job ID 13789BR. https://careers.travelers.com/job/7894274/bilingual-spanish-customer-service-representative-richardson-tx/
Posting End Date: 
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